Privacy Policy

1. Scope

This Privacy Policy explains how Techknowledgey Pte Ltd ("Techknowledgey", "we", "us", "our") collects, uses, stores, shares, and protects personal data when you access or use our websites, products, interview workflows, and related services (collectively, the "Services").

2. Data We Collect

• Account and business data: name, work email, company, role, billing and contract details.
• Candidate and interview data: resumes, interview responses, transcripts, scores, notes, and related hiring artifacts.
• Technical and usage data: IP address, device/browser metadata, logs, session timestamps, event history, and diagnostics.
• Communications: support tickets, feedback, and operational notices.
• Cookies and similar technologies: for authentication, security, performance, and analytics.

3. How We Use Data

• Provide, operate, secure, and improve the Services.
• Authenticate users and prevent fraud, abuse, and misuse.
• Process interviews and generate outputs (including AI-assisted analysis).
• Deliver support, service communications, and product updates.
• Comply with legal obligations and enforce our rights.
• Build aggregated or de-identified analytics that do not identify individuals.

4. Legal Bases

Where required, we process personal data based on contractual necessity, legitimate interests, legal obligations, and consent (where consent is required and obtained).

5. Sharing and Disclosure

We may share data with service providers, cloud and infrastructure vendors, analytics providers, professional advisers, affiliated entities, and authorities where required by law. We do not sell personal data for monetary consideration.

6. International Transfers

Your data may be processed in jurisdictions outside your country. We use contractual and operational safeguards as appropriate for cross-border transfers.

7. Retention

We retain data for as long as needed to provide Services, satisfy contractual and legal requirements, resolve disputes, and enforce agreements. We may retain aggregated or de-identified data for analytics, security, and product improvement.

8. Security

We implement administrative, technical, and organizational safeguards intended to protect data. No system is fully secure, and we do not guarantee absolute security.

9. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your data, and may object to certain processing. We may verify identity and deny requests where permitted by law.

10. Children

Services are not intended for children under 16. If we learn that personal data of a child was collected without valid authorization, we may delete it.

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes are effective when posted. Continued use of Services after changes means you accept the updated policy.

12. Contact

Techknowledgey Pte Ltd
Email: support@getscout.ai